Delivery for one free cookie would require a purchase. There is no option to choose one free cookie online for pickup in store. On multiple occasions, I have visited the store during the earlier operating hours (not late night) to claim one free cookie without purchase but the door was locked and they were only serving delivery and pickup orders. Visit any store to receive your free cookie-or get one extra free cookie with an existing online order for delivery." No in store purchase necessary for CookieMagic™ members Includes Pickup Or Delivery Purchased Cookie Magic Subscription 4/7/21. We value you as a customer and hope to have the opportunity to serve you again in the future. Once again, please accept my sincere apologies for any inconvenience you have experienced. If you face any difficulties in the future, please don't hesitate to give us a call, and we will be happy to help you put in your order using your cookie dough. I also want to take this opportunity to let you know that we have a dedicated call center that can assist you with any issues you may encounter while placing your order. I hope that it will help make up for any inconvenience you may have experienced. The gift card will be emailed to your email address you provide. However, I would like to offer you an electronic gift card that you can use. ![]() ![]() I understand that you were unable to use it as expected, and I am truly sorry for the frustration this must have caused you.Īfter reviewing your case, I regret to inform you that I am unable to issue a refund for the cookie dough. I am writing to apologize for the inconvenience and trouble you have faced while trying to use you're cookie dough.
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